Are you encountering error messages or problems when trying to access articles, book chapters, or other materials via library databases?
One quick and easy troubleshooting trick you can try is switching browsers. Alternatively, you can try clearing your browser’s cache/cookies, and here are some instructions:
Note: When you clear cache/cookies, you may need to sign into websites again.
Some choices you might see are:
- Deleting all cookies versus cookies for a specific site
- Clearing browsing data for all time versus for a time range (example – the last 2 hours)
Also, always feel free to contact us with questions.
This entry is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International license.
Marilyn Reside is the Electronic Resources Librarian at the CUNY Graduate Center. 
Hi Barbara,
Sorry for the inconvenience.
Emailed you at your ‘ccny.cuny.edu’ email address. Please check your email.
Best,
Stephen Klein
Digital Services Librarian
Mina Rees Library
CUNY Graduate Center
Hi Barbara,
Sorry for the inconvenience. I will email you at your @Ccny.Cuny.Edu email address, so please check your email inbox.
Thank you.
Best,
Stephen Klein
Digital Services Librarian
Mina Rees Library
CUNY Graduate Center
Hello!
I have been a member of the faculty of the Ph.D. Program in History at the Graduate Center since 2012, and have been using my CUNY credentials to access online books and databases at Mina Rees until very recently. Now an error page appears.
Whom should I contact about updating my credentials?
Thanks!
Barbara Naddeo
Associate Professor of History
CUNY: The City College and Graduate Center