Quick Troubleshooting Tips

Are you encountering error messages or problems when trying to access articles, book chapters, or other materials via library databases?

One quick and easy troubleshooting trick you can try is switching browsers. Alternatively, you can try clearing your browser’s cache/cookies, and here are some instructions:

Note: When you clear cache/cookies, you may need to sign into websites again.

Some choices you might see are:

  • Deleting all cookies versus cookies for a specific site
  • Clearing browsing data for all time versus for a time range (example – the last 2 hours)

Also, always feel free to contact us with questions.



About the Author

Marilyn Reside is the Electronic Resources Librarian at the CUNY Graduate Center.